Privacy Policy

Last updated: January 2024

Introduction

canopy-oryx ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

By using our website, you consent to the data practices described in this policy. We encourage you to review this document periodically to stay informed about how we protect your information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

• Completing contact forms or enquiry submissions
• Requesting quotes or consultations
• Subscribing to communications
• Engaging with our customer service team

This information may include your name, email address, postal address, and details about your property or energy requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Responding to your enquiries and providing requested services
• Processing and managing service agreements
• Sending relevant communications about our services
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our rights
• Analysing website usage to enhance our offerings

Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information in the following circumstances:

• Service providers: Trusted partners who assist in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of rights: To protect our rights, property, or safety, or that of our users or others

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to processing of your information for direct marketing
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post any changes on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the modified policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

canopy-oryx
42 Greenway Circuit
Fortitude Valley QLD 4006
Australia

Email: [email protected]